Shipping + Returns

Shipping

All Stitchsperation kits ship in 3-5 business days using Royal Mail - First Class, 2nd Class or International Standard. Shipping prices are flat rate.

Kits are shipped in all board envelopes or boxes depending on the size of the order.

UK

1st Class: £2.50
2nd Class: £1.75

Free shipping on orders over £35.00 

International

International Standard: £10.00

Free shipping on orders over £100.00

International Standard takes 1-3 weeks to arrive at its destination and does not come with tracking.

International orders will be subject to customs and duty charges on delivery, you are responsible for any customs and import taxes that may apply. I am not responsible for any additional charges or delays due to customs.

 

Returns

Please make sure you have read all information on the product before placing your order.

Please notify me within 14 days of receipt of the product if you would like to return it.

To qualify for a refund/exchange, all items must be returned in original condition with all tags and packaging intact. Once you have started making your kit I am unable to accept it as a return unless it is faulty.

Buyer assumes all responsibility for returning product. Refunds will be given on the price of the sold item only - postage and customs fees are the responsibility of the buyer.

Refunds will only be made when the item has been accepted, checked and seen to be in original condition.

I aim to refund you as quickly as possible when an item is returned to me. Most refunds are processed within 7-14 days of return. Depending on your bank, you may need to allow a further 1-5 days for the payment to clear.

All refunds are made using the same payment method used on the original transaction.

This returns policy is in addition to and not instead of your statutory rights.